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5 Challenges of a Family-Owned Business

Family-owned businesses offer close working relationships, collaborative environments and out-of-the-box problem solving. But working with relatives isn’t without its challenges. Here’s a look at five family business problems and the simple solutions needed to solve them: 1. Personal disagreements. Disputes in a family business don’t always remain professional. If you disagree with a family member,…


5 Tips for Finding the Perfect Customer

Finding easy-to-work-with customers isn’t as difficult as you might think. You just need to know what to look for. Use the following guidelines to help you pinpoint your dream customer and avoid any troublesome or trying clientele. 1. Understand your strengths Choose projects that demonstrate your expertise. Jumping into a job without 100 percent confidence…


5 Foolproof Ways to Get Homeowners to Call You Back

Let’s face it. Phone tag’s a tough game. Fortunately, there are a few strategies you can use to get homeowners to return your calls – so that you can focus less on the fine line between persistence and stalking and more on winning new business. 1. Call within 10 minutes of an inquiry – and…


How to Win Millennial Customers – and Improve Your Business in the Process

Millennials represent nearly 40 percent of homeowners, according to the researchers at the Urban Institute. And as they get older, this number will only grow. This makes millennials the largest and most influential group of consumers in America — and if you want to win their business (and their loyalty), it’s important to understand and…


Jobsite Cellphone Etiquette 101

Your mobile phone is a potent organizational and promotional tool. But if used incorrectly, it can also be a major annoyance to customers — and even a detriment to your business. Follow these simple tips to ensure your cell phone remains a growth-boosting ally, and doesn’t become a customer-confusing handicap. Know When to Go Silent…


5 Tips to Maintain Trust During a Long Project

You go above and beyond to delight homeowners and win their business. But it’s easy to let that energy dwindle once the job starts — and homeowners notice when it does. Fortunately, maintaining your client’s trust isn’t difficult with these five simple tips. 1. Show Up Prepared Most homeowners aren’t service pros. Which means they…


Seasonal Slowdowns: What Should You Do?

It’s that time of year again – the time when the phone stops ringing and you’re left wondering how you’re going to book enough jobs to pay the bills until things pick up in the spring. While a lull in business is certainly daunting, seasonal upticks and downturns have been around since the hammer and…


Safeguard Your Business From a Natural Disaster

In the wake of Hurricanes Harvey, Irma, Jose, and Marie, it’s important to remember that any one of us could find ourselves in the midst of a natural disaster. It’s also important to remember that while we can’t prevent a natural disaster from happening, we can take preventive measures to minimize the impact on our…

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