You go above and beyond to delight homeowners and win their business. But it’s easy to let that energy dwindle once the job starts — and homeowners notice when it does. Fortunately, maintaining your client’s trust isn’t difficult with these five simple tips.
1. Show Up Prepared
Most homeowners aren’t service pros. Which means they have to rely on your expertise. Not having the right tools, forgetting materials or being stumped by unforeseen issues can make homeowners feel uncomfortable, and doubt your competency — which is a major momentum killer. Arrive every day with the proper tools, materials and skills to build homeowner confidence.
2. Communicate
Homeowners don’t like to feel out of the loop – especially when it comes to home upgrades and repairs. Establishing a check-in schedule will allow homeowners to raise concerns, and give you a chance to communicate any project changes. This is a great way to adapt to your client’s needs and make sure small misunderstandings don’t become big problems.
3. Follow Through
Pitches are based on promises. If you don’t deliver, your momentum is sure to crash along with your reputation. During your proposal, set yourself up to over-deliver on your commitments. This may eliminate flashier guarantees, but it will ensure that your homeowner gets exactly what was discussed – and maybe a little extra. Surprises like free-of-charge repairs or thoughtful project bonuses are major client-pleasers.
4. Be Clear about Costs
Few things concern homeowners like ballooning costs and surprise expenses. You can dodge budget-related bog-downs from the start. Pitch a mid-range proposal with room to work around unexpected costs. It’s also important to walk your client through each expense and outline potential price hikes. When you run across surprise costs, clear it with your client before beginning work or purchasing additional materials. Transparency will reassure your client and prove your trustworthiness.
5. Stick to Your Timeline
Unclear timelines will frustrate your client and kill your job’s energy. Work according to a detailed plan to keep everyone on track during each phase of the job. It’s also important to speak candidly with your client about potential hurdles during your project planning. Building time into your schedule for unforeseen issues will eliminate any surprise delays, and create a stress-free work environment.
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